Frequently Asked Questions (FAQs)
What type of computer do I need to get Wireless Internet?
What are the minimum Computer requirements?
What are the computer settings?
Can I use more than one computer to connect to the Internet?
Can I run a Server on my wireless connection?
ecurity an issue?
Do I need a telephone line to connect?
Will I need a Dial-up Modem to connect?
Will I ever get busy signals?
Will my cordless phone or other wireless devices such as my Baby Monitor or wireless Headphones, interfere with the wireless connection?
Who can get high speed wireless service?
What is meant by Bandwidth?
Is it available in my area?
Will I get worse service if I'm farther from the Antenna?
How long does it take to install?
How is wireless different from Satellite Internet?
Will my connection be lost periodically?
Is there a restriction on the number of hours I can use?
Is there a maximum upload and download limit per month?
Is it necessary for me to do any updates to my Windows program?
I don't understand all the Acronyms
Does VOIP work in my area?
What are common reasons for HIGH Internet traffic use or for exceeding my traffic limit?
I'm having difficulty getting connected with Microsoft Windows XP.
How do I pay?
PASSWORD - How do I change my own Password?
EMAIL ADDRESSES- How do I add additional EMAIL addresses (SUB ACCOUNTS)?
EMAIL ALIASES - What are they and how do I add them to my account?
RECN INDOOR MODEM Installation Guide and Troubleshooting Q&As
Non-Payment - What happens if I am behind with my monthly payments?
Non-Payment - If I am disconnected for non-payment, how do I get reconnected and is there a fee for this?
Cancellation - What do I do to cancel my service?
PRE-AUTHORIZED PAYMENTS - How do I sign up?
PRE-AUTHORIZED PAYMENTS - How does it work?
PRE-AUTHORIZED PAYMENTS - What are my rights and responsibilities?
PRE-AUTHORIZED PAYMENTS - What if there is insufficient money in my bank account when a payment is due?